These Terms and Conditions of Sale, and those posted on Cole-Parmer’s Web site at www.coleparmer.co.uk, are applicable to all sales of products and services by Cole-Parmer and its subsidiaries and affiliates, and terms or conditions included in any document which are inconsistent with these Terms and Conditions shall not be binding on Cole-Parmer.

Prices: Prices quoted are exclusive of VAT, packing and carriage. VAT will be added to all goods and services supplied at the prevailing rate. Whilst every effort is made to maintain the prices shown in this catalogue, the Company reserves the right to modify prices at any time without notice.

Delivery: Any time for delivery stated by the Company shall be treated as an estimate only. Whilst every effort will be made to dispatch goods on time, no liability can be accepted by the Company for failure to deliver within the advertised times. The Company shall not be liable for any loss or damage whatsoever (including consequential loss of profit or revenue) arising directly or indirectly from any delay on the delivery of all or any of the goods and services, howsoever caused.

Terms of Payment: Unless otherwise expressly stipulated by the Company, credit account invoices are due and payable 30 days from the date of invoice. If an invoice becomes overdue for payment the full outstanding account becomes overdue and payable. Payment can be made by cheque or major credit cards*, made payable to Cole-Parmer.

New Accounts: The company will be pleased to consider any request for opening a credit account against a satisfactory bank and two trade references. Please allow two weeks for account opening procedures to be completed. If you require goods sooner, please send a cheque with your first order, or for immediate dispatch of goods pay by any major credit cards.

*If you are paying by credit card, you may do so by entering that information through our secure web site or you may call 0500 345 300. It is not our company policy to accept credit card numbers via email or fax.

Packing and Carriage Charge: a) All ex-stock orders over £350 net value and under 25 kilos are delivered Free to UK mainland (except North Scotland) addresses. b) All ex-stock orders under £350 net value and under 25 kilos are delivered to UK mainland address (except North Scotland) and charged as follows: Standard Delivery: 2-4 days, £8.95 excl. VAT Next Day Delivery: 24 hours, £12.00 excl. VAT c) All orders under 25 kilos delivered to Northern Ireland, North Scotland and Channel Islands are as follows: Standard Delivery: 2-4 days, £15.00 excl. VAT d) All orders above 25 kilos and all orders for delivery outside the UK mainland are quoted for separately. e) All non-stock orders will be quoted for separately. Any orders received for non-stock items, the Company will notify the customer in advance of lead times and any additional carriage charge applicable.

Limited Warranty: Cole-Parmer (“CPUK”) warrants products sold by CPUK to be free from defects in materials and workmanship for a period of one year from the date of shipment, under normal use and service, unless a different warranty period is specified in the CPUK catalogue, product packaging, or Web site. CPUK’s sole responsibility and the customer’s exclusive remedy for any claim arising out of the purchase of any product from CPUK is, at CPUK’s option, repair, replacement, or credit, where applicable. Unless otherwise agreed in writing, the foregoing warranty is limited to the country in which the product is sold. No CPUK employee, agent or representative has the authority to bind CPUK to any warranty other than the foregoing unless in writing and signed by a duly authorized officer of CPUK. CPUK makes no warranty and shall have no obligation except as stated in its returned goods policy with respect to expendable or consumable products. CPUK DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event: (i) shall the cost of the customer’s exclusive remedy exceed the purchase price of the subject product; (ii) shall CPUK be liable for any special, indirect, incidental, consequential, or exemplary damages, howsoever arising, even if CPUK has been advised of the possibility of such damages.

In no event will a warranty cover damage caused by or resulting from accident, neglect, customer abuse, misuse, modification, improper operation, maintenance or service, or unauthorized installation, alterations or repairs to the products, and in such instances the associated repair charges will be billed to the customer.

CPUK will not be responsible for shipping damage resulting from inappropriate or insufficient packaging of returned items. Items being returned must be carefully packed to prevent damage in shipment and insured against possible damage or loss.

Shortages or Damage in Transit: Claims for shortages or damage in transit must be notified in writing to the Company within three days of receipt of goods, or in the case of non-delivery within 48 hours of receiving the invoice, otherwise no liability can be accepted by the Company. Packages which have been damaged in transit should be returned to the Company as detailed under “Return of Goods”.

Return of Goods: Under no circumstances will Cole-Parmer accept the return of any goods without prior approval by a Company official who will issue the customer a goods return number. Any goods returned which have been used in a process must also be accompanied with a “Certificate of Decontamination” as detailed at right under COSHH Regulations. Any returned goods must be accompanied with the Cole-Parmer issued goods return number and the customers’ letterhead instructions. The Company will be pleased to refund or credit the customer the carriage charge for returned goods found to be defective.

Supply of Goods: In the event that the Company is unable to supply goods as ordered by the customer, the Company reserves the right to offer goods of equal or superior quality comparable to or compatible with the goods ordered at the same price.

Cancellation of Orders: Where cancellation is accepted, the company will charge the customer a 30% restocking and handling charge on the net order value and where the minimum handling charge is £50.00 per order. Under no circumstances will cancellation be accepted for items specially manufactured or ordered on the customers’ behalf.

COSHH Regulations: No goods that have been used, by law, may be returned for whatever reason without passing and being accompanied by a “Certificate of Decontamination”, which should record the media used and nature of potential contamination. Any goods returned without this documentation and suspected of being used may be quarantined and disposed of without further inspection.

Property and Title: No property or title to goods shall pass from the Company to the customer unless and until the full amount of the value of the goods as invoiced has been credited to the Company’s bank account without recourse or the Company has received the full amount in cash and the customer shall indemnify the Company against any loss or damage to the goods prior to the passing of property therein whilst in the customer’s custody. Risk of damage or loss of the goods shall pass to the customer at the time of delivery or, if the customer wrongfully fails to take delivery of the goods, at the time when the Company has tendered delivery of the goods.

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